Client Representative
Employment type: Full-Time
Application Due Date: June 29, 2026
Client Representative – Bridgman, MI - Link to our job posting below
https://marianienterprises.wd501.myworkdayjobs.com/Mariani_Careers/job/MIBridgman/Client-Representative_R2079
Job Overview
Mariani Landscape seeks a dedicated Client Representative to be the primary point of
contact for our maintenance clients. This role is responsible for nurturing client
relationships from initial sale through ongoing weekly maintenance, driving new business,
and increasing department revenue by delivering exceptional customer service. You will
manage client needs and requests, ensuring satisfaction and fostering long-term
partnerships.
Responsibilities and Duties
o Maintain established sales volume by keeping current with client needs,
changing trends, and competitors; increase sales by following up on new
leads and prospective clients.
o Initiate and attend all preliminary and subsequent Maintenance client
presentations and meetings.
o Participate in onsite visits and walkthroughs with the client to ensure needs
are being met.
o Inform clients of relevant issues regarding their property and involve them in
relevant decision making.
o Follow the sales process (i.e. using Maintenance agreements, dissemination
of information to admin and production, etc.).
o Manage all communication and correspondence with current and
prospective clients, ensuring a “One Point of Contact.”
o Recommend and advise clients on additional services or enhancements.
o Oversee and guide weekly maintenance and enhancements to ensure results
will exceed client expectations and enhance Mariani’s reputation.
o Assists in the scheduling of jobs with the Production Coordinators.
o Maintain accurate records and documentation (i.e. client history, sales
reports, client contact list, etc.)
o Initiate and approve all necessary work orders and change orders necessary
to communicate with the maintenance department.
o Prepare proposals, renewals, and contracts using appropriate standard
templates.
o Monitor the billing process and Accounts receivable.
o Work with the Crew Leaders to ensure any desires or information expressed
by the client is completed accurately.
o Communicates with Administrative Support team, Accounting Team,
Production Coordinators, and Crew Leaders as required to update project
status.
Job Requirements
o 2+ years sales experience, preferably in the landscape industry.
o Demonstrate exemplary knowledge of landscape terminology, plant
materials, and installation techniques.
o Previous experience as a Client Representative, Production Coordinator, or
Crew Leader preferred.
o Demonstrate a thorough understanding of the “Mariani” approach to
Maintenance and follow Mariani standards.
o Ability to work in a team environment, and independently, including taking
direction and constructive feedback from team members, as well as
providing feedback to other team members.
o Demonstrate flexibility to perform duties wherever volume deems it
necessary.
o Minimize non-productive time and fill slow periods with activities that will
enable you to prepare to meet the future needs of internal and external
clients.
The Perks
o 401(k) plan with company match
o Medical insurance
o Dental insurance
o Vision insurance
o FSA/HSA
o PerkSpot
o Long-Term Disability and Life Insurance
o Paid time Off
o Tuition Reimbursement (after one year of service)
Pay Transparency
Mariani Enterprises LLC is committed to pay transparency and equity among all employees
and provides employees with an environment where pay transparency and dialogue on
compensation are allowed. Mariani Enterprises LLC complies with Equal Employment
Opportunity laws as well as federal, state, and local laws on compensation, pay
transparency, and pay equity.
Position Range:
$75,000.00 - $90,000.00
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